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"The File Could Not Be Accessed" Error in BidTables or Questionnaires

When opening a Questionnaire or BidTable Excel template outside of Euna Procurement, you may be prompted with an error message from Microsoft Excel:

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This is often caused by a long file name and may present a further issue if saved as a compressed file (i.e., if the file was downloaded by clicking Download All Files).

To resolve this error message, try one of the following options:

  • Option 1: If the file presents a "read-only" document, click on "File", "Save As", and give your file a new name before hitting "Save". We recommend saving this new version in a different location so that there is no confusion between files, and delete the original file.
  • Option 2: Rename the saved file to a shorter filename prior to saving it.
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