Euna Procurement Support Team is available from 8:00 a.m. to 8:00 p.m. ET Monday to Friday, excluding statutory holidays. On holidays that are not statutory in both Canada and the US, the Support Team operates with a skeleton staff. Support is still available, but response times may be slower than usual.
If you need assistance after hours, the Knowledge Base is here to help. If the Knowledge Base resources do not answer your question, someone gets in touch with you the following business day.
There are multiple ways to contact Technical Support:
You can contact Euna Procurement Support directly by emailing support.procurement@eunasolutions.com.
Your Organization Portal
Once you are on an Organization home page, you can select the Purchaser Help Center link located at the bottom of the screen:
This takes you to a page where you can access the Client Hub (Knowledge Base) or email the Support Team for further assistance.
Your Organization Portal - Other Resources
The Help button holds a variety of resources, including access to both Knowledge Bases (Purchaser and Vendor), the training program (which allows you to register for upcoming free webinars), announcements on what is coming and what has been updated, and product feedback.