In the event you have questions concerning project-specific details or need clarification on any details mentioned in the Supporting Documentation of a project, the best course of action is to reach out directly to the Project Owner. Euna Procurement Support is not able to provide direct contact information, but there are a few steps you can take to contact them.
Step 1: Vendor Discussions
You can contact the Project Owner with questions regarding the project's specifications using Vendor Discussions. You will want to first confirm if Vendor Discussions is accepting responses on the Project. To check, log in to the organization's Euna Procurement portal. From there, click the View Opportunity button next to the opportunity you have questions about. From the Project Details page, you can check if the Questions Due Date has passed or not.
If the Questions Due Date has not yet passed, click the Ask A Question button, which automatically scrolls to the Messages heading and selects the Vendor Discussions tab:
If you do not see the Vendor Discussions tab, or the due date for questions has passed, move to Step 2.
If Vendor Discussions is available, you can click Start a Vendor Discussion to begin the process of submitting your questions:
On the right-hand side, be sure you fill out the Subject and type your questions into the Message field. Once finished, click Send.
There are multiple ways you might receive a reply to your question. You may receive a direct (non-public) response to your question which shows up under the Vendor Discussions tab, in which case you will receive a notification via email. In some situations, the Project Owner posts a Public Notice or an addendum or Q&A file to answer multiple vendor questions at once, which is viewable via the Supporting Documentation section on the project page.
What If the Vendor Discussions Period Is Closed?
In some cases, Project Owners and Vendors may need to communicate outside of the Vendor Discussions period, or in regards to bid details such as multiple stages, or Best and Final Offer scenarios. In these cases, Project Owners can selectively allow vendors to communicate or send documentation.
Step 2: Contact Information via Project Details
If Vendor Discussions is closed or unavailable, organizations can choose to provide additional contact information in the Project Details section.
Step 3: Supporting Documentation
If you do not see the Vendor Discussions tab, Contact Information, or the deadline to ask questions has passed, there may be contact information for the Project Owner available in the Supporting Documentation for the Project.
Step 4: Public Information
If you have confirmed that there is no Vendor Discussions on the project and you were also unable to find any means of contact information on Euna Procurement, the next step is to see if their information is posted externally (for example, the organization's website).