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Why am I receiving a "syntax error" message?

When attempting to register your account or reset your password, you may receive a "SyntaxError" message:

syntax.jpg

If so, this is typically caused by one of the following:

  • You are using an outdated browser.
  • The email client you're using has its own browser which opens up when you click the registration or password reset link, and that browser is incompatible with Bonfire.

To correct this issue, try manually opening up another browser (see our Minimum System Requirements page for a list of compatible browsers), then copying and pasting the link into that browser window by right-clicking the link in the email, selecting Copy, and then right-clicking and selecting Paste in the URL bar of the browser:

syn2.jpg

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